Highlights

• Reduced administrative processing by 50%
• No more paper filing of student application materials
• Improved administrative process flow by 50%
• Able to reallocate time saved to implementing new initiatives
• Eco-friendly system
• Real-time communication between students and administrations office

Challenges

Before Duke implemented Insight, their student residential life staff application and evaluation system was a complicated and time-consuming process. The organization operated essentially by filing papers and using spreadsheets to search for individual students, slowing down productivity and the general administrative process. Bradley explained how the associate dean would spend two full Saturday’s entering evaluative metrics into Excel, and then the following weekend, tabulating all of this data to assess their ranking of the candidates. Understanding the inefficiency of their system and the increasing competition among universities, Duke University knew it was time to modernize its interactions and communications with future prospects.

Vision

• Streamline student leader application process and current student leader role evaluations
• Become sustainable so to not waste paper and significantly decrease print costs
• Become cloud-based so to avoid disorganized files and inefficient work

Solution

Bradley enthusiastically described the many ways Insight provided them with the exact tools they needed to see their vision come alive. Now, the team wastes no extra hours or weekends on tedious data entry. Each new candidate’s information is entered into Insight and reports and rankings are calculated in minutes. Bradley relayed that now his team has more time to devote to other projects and can really focus on their students. It has also helped the three residential campuses at Duke to access student leader records and evaluations with the web-based access that Insight provides.